Hardscape Imaging FAQ's

We try to keep things simple and hope we answered all your questions.

Hardscape Imaging Software works well on all versions of Windows 7-10, what you need is:
8 GB of Random-access memory RAM (minimum)
8 GB free hard drive to install the program (minimum)
Sound card and speakers
High color video card set to a minimum resolution of 1024 x 768
**A good Mouse and pad or Graphic Tablet (even on a laptop is a must)

Hardscape Imaging Software is a Windows based program, but it can run just fine on a Mac depending on your version of Mac OS and with the proper software installed. At this time there are 2 options we recommend.
**Please note the new Mac OS Catalina and Big Sur you can only install Hardscape Imaging with Option 1 using a Windows emulator like Parallels and adding Windows, this also can be used with all versions of Mac.
Option #1. Purchase and install Parallels and Windows. This allows you to run Mac OS and Windows at the same time. This is one of the easiest to install and use for most users. It does not matter to us where you purchase Parallels and Windows we thought the links might be useful.
Our Option 2 for older versions of Mac: Hardscape Imaging on the Mac with "OUR PERSONAL VERSION OF CROSSOVER" Client tested! Crossover is a Mac application that allows you to run Windows programs like Hardscape Imaging on the Mac without having to install Windows and paying for a license fee or Create a Virtual Machine on your Mac. It is by far the simplest way to run a windows Applications on the Mac we have found and WE WILL INCLUDE IT FREE (for a limited time) with your Purchase as a Bonus to you. A $59.95 value. Just Download OUR PERSONAL VERSION OF CROSSOVER BY REQUEST ONLY, a link will be supplied after purchase and enter the activation on your invoice. Once registered. Install Hardscape Imaging Software as per the instructions sent for Mac Crossover users. THE CON IS: YOU MUST NOT UPDATE YOUR COMPUTER OPERATING SYSTEM OR OUR CROSSOVER.

Wow, things keep changing so fast. Here is the low down, you need a full operating system to run either. Most are smaller screens so do you really want to design on those small screens. They are great for showing the client the final pictures or .jpg's. It is totally up to you, as long as it has a full operating system follow the instructions above.

Hardscape Imaging Software gets licensed to 2 computers per user. The licensed user also receives Free Support, free training vidoes. What if I want it on a 3rd computer? No problem we just charge you a small fee for the registration. If you ever update or replace a computer: Once every two years or so we deem reasonable for a new computer and will replace one the original licenses.

Brothers, sisters, friends, partners, wifes, children we consider that a 2nd User in the company! We support them register them just like the first user. We at Landscape Design Software have taken this into consideration and discounted the additional user by 50%. Each additional user can put it on two computers. Just call or email the office and we will set up the new user.

Hardscape Photo Imaging FAQ's (Customer Support)

Showing the potential client on a computer saves you ink and does not allow the client to have the image till they purchase, So they can't shop price off your design. Call me anytime to talk marketing. But if you still want to print: Open Hardscape Imaging Software: Go to FILE / PROGRAM DEFAULTS / SELECT: Printing covers entire page and Save.

If you experience your texture libraries in the Pattern Library command disappearing. Meaning they are nowhere to be found on the screen. We have to ask were you using double montiors? You need to reset the program presets by renaming the HIS.exe and the INI file.

  1. First close the program.
  2. Go to: C:\Program Files (x86) \ Hardscape Imaging software \ There you will see HIS.exe (application) & HIS.ini (configuration settings) The files need to be renamed to: HIS1.exe & HIS1.ini by right clicking on the file and go to rename and just add a 1 to the end of the names. Then open Hardscape imaging, open an image, and define an area and go to the Pattern Library menu and the library should be on the screen.

All Support is Free for Hardscape Imaging Software, be sure to watch all the training tutorials before contacting us. Please use our Support Form this allows us to contact you the day and time you will be back at your computer.

This document will show you how to have Norton not scan the training videos.

If you are having problems saving Texture Libraries in Hardscape Imaging Software, it is because Windows 10 is blocking files being saved in the Program files (x86) Folders. You need to change the permissions on Hardscape Imaging Software folder to allow things to be saved.

Step 1: First close Hardscape Imaging Software. If you have logged-in as an administrator, if not, do so now. I suggest you to follow the below steps to give permission for entire folder and sub-Folders, so that you can access the specific files.

  1. Go to C:\Program Files (x86)\ find Hardscape Imaging Software Folder
  2. Right click on the Hardscape Imaging Software folder and click on Properties.
  3. Click on Security tab and select the group\user name. or it might be called just users
  4. Click on Edit option and check the option Full control.
  5. Click on Apply and then on Ok button.
  6. Open Hardscape Imaging Software and try making a Texture Library.

Do you install Landscaping, Pavers and Lighting? Learn about GreenScapes.

  • Landscaping

    Higher resolution plants, trees, brushes, ground cover and more of them.
  • More Pavers and updates

    GreenScapes download center is included free.
  • Lighting Effects

    Show potential clients how it will look in the evening to help seal the deal.

About us

Landscape Design Imaging Software merged with Depiction Software in 2013. with over 35 years experience in the photo imaging design industry.

Our Photo Imaging Programs

GreenScapes $500.
Is for the Landscaper as well as the Hardscape Contractor and we include the Lighting Effects program and a FREE Download Center.
Hardscape Imaging Software "HIS" $400.
HIS has limited pavers vs GreenScapes.
Decorative Concrete Software "Deco-Con" $400.
Landscape Lighting Software $260.

Contacts

  Email us at: Michele (@) hardscapedesignsoftware.com

  +(817)764-0413

  +(772)647-8147

  Poolville, TX 76487

  Jensen Beach, FL, 34957