Hardscape Imaging FAQ's

We try to keep things simple and hope we answered all your questions.

Hardscape Imaging Software works well on all versions of Windows 7-10, what you need is:
8 GB of Random-access memory RAM (minimum)
8 GB free hard drive to install the program (minimum)
Sound card and speakers
High color video card set to a minimum resolution of 1024 x 768
**A good Mouse and pad or Graphic Tablet (even on a laptop is a must)

Hardscape Imaging Software is a Windows based program and runs all versions of Windows from 7-11. "HIS" can run just fine on a Mac with the proper software installed.
**Windows emulators like Parallels and adding Windows, or Boot Camp can be used with all versions of Mac. We can not help with this process. If you decide to use a Mac under stand some short cuts will be different.
It does not matter to us where you purchase Parallels and Windows we thought the links might be useful. After installing one of these products, you install "HIS" to the Windows side.

Wow, things keep changing so fast. Here is the low down, you need a full operating system to run either. Most are smaller screens so do you really want to design on those small screens. They are great for showing the client the final pictures or .jpg's. It is totally up to you, as long as it has a full operating system follow the instructions above.

Hardscape Imaging Software gets licensed to 2 computers per user. The licensed user also receives Free Support, free training vidoes. What if I want it on a 3rd computer? No problem we just charge you a small fee for the registration. If you ever update or replace a computer: Once every two years or so we deem reasonable for a new computer and will replace one the original licenses.

Brothers, sisters, friends, partners, wifes, children we consider that a 2nd User in the company! We support them register them just like the first user. We at Landscape Design Software have taken this into consideration and discounted the additional user by 50%. Each additional user can put it on two computers. Just call or email the office and we will set up the new user.

Hardscape Photo Imaging FAQ's (Customer Support)

Showing the potential client on a computer saves you ink and does not allow the client to have the image till they purchase, So they can't shop price off your design. Call me anytime to talk marketing. But if you still want to print: Open Hardscape Imaging Software: Go to FILE / PROGRAM DEFAULTS / SELECT: Printing covers entire page and Save.

If you experience your texture libraries in the Pattern Library command disappearing. Meaning they are nowhere to be found on the screen. We have to ask were you using double montiors? You need to reset the program presets by renaming the HIS.exe and the INI file.

  1. First close the program.
  2. Go to: C:\Program Files (x86) \ Hardscape Imaging software \ There you will see HIS.exe (application) & HIS.ini (configuration settings) The files need to be renamed to: HIS1.exe & HIS1.ini by right clicking on the file and go to rename and just add a 1 to the end of the names. Then open Hardscape imaging, open an image, and define an area and go to the Pattern Library menu and the library should be on the screen.

All Support is Free for Hardscape Imaging Software, be sure to watch all the training tutorials before contacting us. Please use our Support Form this allows us to contact you the day and time you will be back at your computer.

This document will show you how to have Norton not scan the training videos.

If you are having problems saving Texture Libraries in Hardscape Imaging Software, it is because Windows 10 is blocking files being saved in the Program files (x86) Folders. You need to change the permissions on Hardscape Imaging Software folder to allow things to be saved.

Step 1: First close Hardscape Imaging Software. If you have logged-in as an administrator, if not, do so now. I suggest you to follow the below steps to give permission for entire folder and sub-Folders, so that you can access the specific files.

  1. Go to C:\Program Files (x86)\ find Hardscape Imaging Software Folder
  2. Right click on the Hardscape Imaging Software folder and click on Properties.
  3. Click on Security tab and select the group\user name. or it might be called just users
  4. Click on Edit option and check the option Full control.
  5. Click on Apply and then on Ok button.
  6. Open Hardscape Imaging Software and try making a Texture Library.

Do you install Landscaping, Pavers and Lighting? Learn about GreenScapes.

  • Landscaping

    Higher resolution plants, trees, brushes, ground cover and more of them.
  • More Pavers and updates

    GreenScapes download center is included free.
  • Lighting Effects

    Show potential clients how it will look in the evening to help seal the deal.

About us

Landscape Design Imaging Software merged with Depiction Software in 2013. with over 35 years experience in the photo imaging design industry.

Our Photo Imaging Programs

GreenScapes $500.
Is for the Landscaper as well as the Hardscape Contractor and we include the Lighting Effects program and a FREE Download Center.
Hardscape Imaging Software "HIS" $400.
HIS has limited pavers vs GreenScapes.
Decorative Concrete Software "Deco-Con" $400.
Landscape Lighting Software $260.

Contacts

  Email us at: Michele (@) hardscapedesignsoftware.com

  +(817)764-0413

  +(772)647-8147

  Poolville, TX 76487

  Jensen Beach, FL, 34957